Purchased a road bike for $1700 and kept it in the garage or house- road once. Three months later, I brought the like new bike in to trade up to a much more expensive bike. I looked on their used bike racks to see what they were selling the bike I'm trading in and found the same bike for about what I paid ($1700)- blue book value is $1200. The sales rep wheels my bike in the back, then brings it back and says, "the most I can offer is $700"! Of course, I said no thanks- left the shop very disappointed. Makes one wonder about the quality of the product they're selling or the salesman. I've spent over $4000 in this particular bike shop. Ride On Bikes has lost a customer and advocate.
Service was friendly, bike worked great, and they were very helpful in answering my questions!
I honestly cannot say enough good things about this store! I originally ordered a one-speed bike that they did not have it in stock, so they ordered it in for me, but once I got it home and tried it out, I decided that the one-speed wasn't the best choice for me and took it in the next day to try to sell back and buy something with more speed options. They took the one-speed back with no problems and then were very helpful with explaining the features of my other options and getting me the perfect bike. They even let me pay the difference between the bikes rather than having to do a return and a new purchase. Amazing customer service, very patient with a relatively difficult situation I created for them, and very helpful!
The wonderful staff put my daughter's adaptive bike together for her. So friendly, I could not have done it myself! The staff eaven offered to ride with her when she gets the hang of it! Look out guys, she's getting better at it every day!! Thank you again!!
Thank you Ride on Bikes and may God bless you!
Customer service is always on point. Whether you need a tune up, an upgrade or a first ride, this should be your destination. They will fit you properly and get you rolling!
Ride On Bikes is a US Bicycle Store based in Columbus, Alabama. Ride On Bikes is located at 1036 Broadway, Columbus, GA 31901, USA.
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