Great experience! The staff was excellent, everyone we met was very nice and helpful! We stayed in one of the king suites on the mill side and the room was large; brick walls, wooden beams exposed, comfy bed & clean restrooms. Train is loud but we only heard it once a night & it didn't last long. Our family will definitely stay here during our next visit to Columbus!
There's a sincerely nice and caring staff at the Columbus Marriott. Reggie the bellman was especially warm and helpful! The staff here compares favorably with the staff at the Grand Hotel in Point Clear, which is saying a lot! Thanks, you guys!
Beware of theft and terrible hotel decline. I had hotel staff go into my personal cosmetic bag and steal my prescription medicine. This was not sitting out so do not leave items in your room. The police did not act surprised when they arrived to write their report. The hotel did not assign my room based on my Marriott preferences. The bathroom had mildew. The overall hotel needs paint and looks old and outdated. There was no hot water at night for bath or for shower in the morning. The equipment in the fitness center is broken and the room is a terrible dark, hot space. My coworkers also had terrible experiences. It is best to find a different place to stay.
The hotel is located across from the Columbus Iron Works conference center where I attended a conference. It's very convenient to downtown coffee shops, restaurants and bars. Common areas are clean and attractive, though the decor is somewhat out of date. Staff were courteous, professional, and helpful. My room was in the main part of the hotel and was a bit musty. The furnishings were a little worn and in need of updates. This hotel is directly beside train tracks and trains honked loudly during the night. My shower squealed loudly. Would recommend this hotel to those wanting convenience to a conference, but only if you get a deal on the rate.
I stayed the night at this hotel and got charged twice. When I called up there they couldn't find me in the system and I asked to speak with the manager she was busy. I called 2 more times throughout the week still nothing. I even went up to the hotel 7 days later manager still busy and still haven't called back. I don't know how they conduct business on a professional level. If you are looking for a good hotel where you are valued as a customer I would look else where. I contacted my bank and they said that the manager will not refund my money due to me not being in the system. Well if I'm not in the system then give me all my money back right? Both charges!!
Columbus Marriott is a US Lodging based in Columbus, Alabama. Columbus Marriott is located at 800 Front Ave, Columbus, GA 31901, USA.
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