We stayed for two nights. Our group had several rooms. The rooms were not cleaned. Their reason for not cleaning our rooms was that housekeeping did not have enough time to get to it. Several in our group asked for clean towels a few were able to get towels while a majority of our group members were told that there were no more clean towels.
I was a little skeptical about the location of this hotel when I read the reviews earlier about the adult store across the street but found myself pleasantly surprised with our entire stay. The hotel is very clean & well maintained. The rooms are spacious (we had a king suite). Nice pool area on the back of the property. This was my first time visiting Columbus and everything seems about 15 minutes way no matter which direction you drive. We had a group dinner catered in and the night manager was more than gracious especially when it came to cleaning up. We had a light bulb go out in our bathroom and it was fixed immediately.
I was very disappointed, we all were.
I had tried to cancel this reservation two days prior to our arrival but was told that my credit card was already charged and I could not cancel. Forced to keep this reservation, our group showed up and I was told by the desk clerk that I could've cancelled and my card was in fact not charged at all.
I do not recommend this Hotel at all.
Our family of 5 always has trouble finding a place to stay the night. 2 queens and a pullout fit everyone and it wasn't too expensive. The rooms were also clean and looked nice. Plenty of outlets.
The only reason I gave this Hotel one star was for the morning breakfast attendant who despite our disappointment made us feel welcomed.
Always friendly staff. Clean, comfortable rooms. Close to the base. We always have a nice stay here. Competitively priced.
Cannot say enough how impressed we were with the customer service and how everyone went above and beyond. Breakfast was the best I've ever had in a hotel. Very friendly staff and trusting. We would definitely stay again, if we travel back to Ft. Benning. THANK YOU!!!
Holiday Inn Express Suites Columbus Fort Benning is a US Lodging based in Columbus, Alabama. Holiday Inn Express Suites Columbus Fort Benning is located at 3901 Victory Dr, Columbus, GA 31903, USA.
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