I will never purchase another piece of jewelry from this place. I took my wedding set along with my Levian chocolate diamond to have the routine inspection on 09/03/17. I also took my necklaces to be inspected. The older gentleman didn't inspect my necklaces, just the rings. He quickly said that my Levian center Stone had a chip in and it could fall out at any minute. He said it had to be sent to Levian for an estimate of repair and I would have it back in 2-2 1/2weeks. After that time frame was up I called and was told it wouldn't be back until 9/30/17. The 30th came and went still no ring. I had to file a complaint with Kay's Corporate office. I told two people at the store and at Corporate to get my ring back without repairs. Another week went by still nothing. I called corporate again. I demanded a manager as I was speaking to her I told her all the above info. She did research, no one from the store or Corporate had contacted Levian to tell them to send my ring back without repairs. I was told Levian repaired my ring and was going to cost me $290. with my persistence and emails proving I said to send my ring back without repairs. Kay's ate the cost of the repair. Stay away from this place.
I ordered a locket with an engraving a month before Christmas. When I came in two weeks later to pick it up the locket was scratched. To the point it look like it is was 10 years old. I had them send it back to try and buffed it out but they did not tell me that the engraving would almost be gone when it came back. So buyers beware!! Don't Order from Kay's because you won't get what you pay for!
I went to Kay to surprise my wife with an upgraded ring for her bday and the associate Amanda helped me out from start to finish. I called over the phone she helped to get me approved for the Kay card as well as to purchase the ring. The whole staff was very welcoming and made me feel confident about my purchase. I would recommend them to anyone who is trying to get a engagement ring.
Very friendly and helpful staff... no hassle easy to do business with!
I am 9 months pregnant and my husband and I went to the store to have my wedding ring checked for the warranty. The gentleman helping us went to inspect it and a female employee came up and started rubbing my pregnant stomach!! It shocked the hell out of me - I was taught better manners than to touch people I don't know.The gentleman came back with my ring and we left. I called Kay's 1-800 # and explained this non-consensual (unwanted) touching is called battery and the woman could go to jail for it, and if it had been a male that touched me he would already be in jail.
Kay Jewelers is a US Jewelry Store based in Columbus, Alabama. Kay Jewelers is located at 3131 Manchester Expy Suite 40, Columbus, GA 31909, USA.
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